Return & refund policy
Byte-Wise IT Solutions are committed to providing you quality products. In the event however that you receive a faulty, dead on arrival, damaged in incorrectly shipped product, this policy outlines how you may arrange for a return of the product.
Damaged, dead on arrival (DOA) or incorrectly supplied
If you have received a product which you purchased from our website which is damaged, dead on arrival or incorrectly shipped, please contact our office by email or using the phone numbers displayed on our site within 7 days of purchase. Subject to approval, you will be issued a Return Authorisation (RA) number and instructions on where to return the product. The returned product will need to be returned complete and in original packaging. Products returned without an RA number or which have not been correctly packaged may not be accepted. If you return the product as "dead on arrival" but we find the product is in full working condition or any defects or damage were caused after you receipt of the product, the goods will be returned to you together with an invoice covering our time and freight costs. If we (or the manufacturer) determine that the product is faulty, a credit for the original purchase price and associated freight costs will be issued. You may choose to receive this credit as a refund, or use the credit against the purchase of other goods from our website.
If you receive a product that is damaged in transit, you should refuse to accept delivery of the product and direct the courier to return the goods to sender. Please inform us immediately if this occurs. If you discover the damage after taking delivery, please notify us immediately.
If you receive product from us that was incorrectly supplied, please contact our office immediately. Subject to confirmation, we will issue a return authorisation number (RA Number) and instructions for return. A credit for the original purchase price and associated freight costs will be issued to you. You may choose to receive that credit as a refund, or use the credit against the purchase of other goods from our website.
Faulty product
If a product you purchase from our website is found to be faulty within 7 days of purchase, you should contact us to enquire about returning or exchanging the product. If you find that the product has developed a fault after 7 days from purchase, you should contact the manufacturer to enquire about a warranty service. The manufacturer may direct you to return the product to them. Except for product sold on a "No Return Basis" Byte-Wise IT Solutions has a 7 day product return policy on unopened products (see below for details).
Should you wish to return any Byte-Wise IT Solutions product, we must be notified, either by phone or e-mail advising the date of purchase, invoice number and the serial number of the product. Once the operator has identified the product, a Return Authorisation (RA) number will be issued.
The RA number should be clearly written on a sticky label placed on the outside of the shipping carton - do not write directly on the carton. If the RA number cannot be identified the product will be returned immediately at the buyer's expense.
The Byte-Wise IT Solutions will provide you with the return address upon receipt of return authorisation number. We recommend that product returned by post should be sent by registered or certified mail, at buyers expense. The Byte-Wise IT Solutions accepts no responsibility for loss or damage occurring in transit. If a product is not returnable under this policy and/or is not returned to us in the original unopened packaging, it may be returned to you at your cost. For products in their original, unopened and undamaged packaging, a credit will be issued for the original purchase price of the product less any associated freight costs.
Product sold on the "No Returns" basis:
- All clearance products
- All licensed software
- All Compaq products
- All Diamond OEM products
- All EPSON products
- All Fujitsu hard drives
- Hewlett-Packard PC, server and notebook products, including accessories
- All Hewlett-Packard UNIX products
- All Honeywell OEM products
- All IBM hardware products
- All Intel CPUs, overdrives, graphics cards and motherboard products
- All Iomega OEM products
- All Microsoft OEM products
- All Quantum hard drives
- All Storagetek products
- All Toshiba products
- Any products labeled "No Return" on the Byte-Wise IT Solutions invoice.
All returns for credit or exchange could be subjected to a 15% restocking fee and must be completed within 30 days from the invoice date. Most of our manufacturers simply do not allow opened non-defective items to be returned for credit or exchange.
Manufacturer's returns policy & warranty
Please note that all products, with the exception of ex-demo, ex-rental, clearance, second hand, imperfect or damaged products are sold with a manufacturer's warranty, unless otherwise noted. If a product purchased from Byte-Wise IT Solutions develops a fault after 7 days from original purchase and is within the manufacturer's warranty period, we recommend that that in the first instance, you contact the manufacturer or their authorised service centre or agent for warranty service. Warranty periods and service levels vary by manufacturer and product.
If a manufacturer offers to accept an opened product for return, then we will honour this. The manufacturer will direct you to return the product either to us or the manufacturer, its agent or another service provider If the manufacturer directs you to return the product to the manufacturer, agent or a third party, then you should arrange for the product to be returned as directed and otherwise in accordance with the manufacturers returns policy. The manufacturer will then organise any refund, repair or replacement payable under the policy.
If the manufacturer directs you to return the product to us as the retailer, then you should contact our customer service staff as soon as possible. You will be issued with a return authorisation number(RA), but you should tell our customer service staff that the goods are being returned under the manufacturer's returns policy. You should also provide any additional information that may be required under the manufacturer's returns policy.
Where possible you will need to package and address the product for return and you will need to arrange for return delivery of the product to us. We must receive the product by the time specified by the manufacturer. Otherwise, the return may not be authorised in some circumstances.
Please note that repair timeframes are subject to each manufacturer's warranty repair service and may vary.
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