Please fill in the required details and click 'Request Support' to download our remote support client.
Please note that you need to run the downloaded support application (not save)
and accept the terms and conditions before our technician can connect to your computer.
Install Calling Card
The Bytewise IT calling card enables quicker and easier access to our remote support team via a simple desktop icon that launches a support session without the need to open a web browser first.
Download ByteWiseCC.msi to install the calling card on your PC for quicker, easier remote suport in the future.
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Remote Support Terms and Conditions
A minimum charge will apply to all work undertaken within the workshop/onsite even if the client decides not to proceed with the repair. Any freight charges which may pertain to these goods will be borne by the client. Repair services are conducted under general sales terms and conditions available on request.
It is the customers responsibility to ensure all data and software is adequately backed up from the PC or device that is to have repairs and/or servicing of any kind undertaken as during the process of repair, some or all of your stored data may be lost. Please ensure that you have saved this data elsewhere prior to repair. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Bytewise IT Solutions Pty Ltd and/or its employees shall not be liable at any time for any data/software loss, alteration and/or corruption. It is highly recommended that such backups be on an external media or device such as a USB memory key, USB Hard-drive or CD/DVD. We shall not be liable for any costs incurred by the customer including but not limited to any loss of business and/or income due to any special, consequential, direct or indirect loss, damage, harm or injury suffered or incurred by the customer.
Any dispute regarding any work undertaken must be brought to the attention of Bytewise IT Solutions Pty Ltd within 48 hours after the PC or device is worked upon onsite or picked up from the workshop. After this initial period no new correspondence will be entered into and as such will result in a new service request.
In the event of non payment and/or the equipment being held for longer than 6 months, Bytewise IT Solutions Pty Ltd reserves the right to hold, dispose of or sell any property of the customer on which services have been performed as per the provisions of the Disposal of Uncollected Goods Act 1967-1988. Goods left waiting for collection greater than 14 days will incur a storage fee of $1 per day.
If these terms are not accepted by the customer, Bytewise IT Solutions Pty Ltd reserves the right to refuse undertaking of repair/servicing of their equipment until such time that the terms are accepted by means of a signature or electronically accepting the terms (by means of clicking 'I Agree' for remote support).
Contact Us
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By Email:
Sales/Information:
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By Phone:
Local Call: 1300 793 059 In Person:
47 George Street |
Hours of Operation:
Monday to Friday: 08:30 a.m. - 05:00 p.m. |